Returns & Refunds Policy

1.Final Sale Policy

All purchases made through Ultra Pure Bioscience are generally considered final once an order has been accepted and processing begins.

For quality-control and product-integrity reasons, we do not routinely accept returns, exchanges, or refunds for:

• Change of mind or unwanted purchases.
• Accidental orders or incorrect product selections.
• Changes in research plans or requirements.
• Products that have been opened, altered, or used.
• Products improperly stored or handled after delivery.
• Products no longer required by the customer.

Exceptions may be considered under the circumstances outlined in this policy or where required by applicable law.

2.Returns & Refund Exceptions

Although our standard policy is final sale, we understand that unexpected issues can occasionally arise.

Returns, refunds, replacements, or store credits may be considered in certain circumstances, including:

• Products received damaged or defective.
• Incorrect products delivered.
• Missing items from an order.
• Verified discrepancies in product specifications.
• Other order-related concerns approved by our customer support team.

Each request is reviewed individually based on the circumstances and available documentation.

For discretionary exceptions, Ultra Pure Bioscience reserves the right to determine whether a request qualifies and what resolution may be offered.

If you believe your order qualifies for an exception, please contact our support team at info@upbioscience.com or +1 (844) 858-7287.

All decisions remain subject to applicable consumer protection laws and mandatory customer rights.

3.Reporting Damaged, Incorrect or Missing Items

We recommend inspecting your order promptly upon delivery.

To help us investigate and resolve issues efficiently, please contact our support team within seven (7) calendar days of confirmed delivery if you discover visible damage, missing items, or incorrect products.

Please provide:

• Your order number.
• A brief description of the issue.
• Clear photographs of the affected products.
• Photographs of the original packaging and shipping box.
• Any additional information reasonably needed to investigate the issue.

Please retain the affected products and packaging until our support team provides further instructions.

Requests received outside this period may not qualify for discretionary compensation where the delay prevents reasonable verification.

This seven-day reporting period does not limit any legally required rights or remedies, including those relating to defects that could not reasonably have been discovered upon delivery.

4.Review & Resolution Process

All requests are reviewed by our customer support team.

We may evaluate order information, product documentation, packaging photographs, shipping records, and other relevant evidence.

If a problem is verified, an appropriate resolution may include:

• Replacement of the affected product.
• Store credit toward a future eligible purchase.
• A partial refund or adjustment.
• A refund to the original payment method.

For discretionary goodwill resolutions, Ultra Pure Bioscience reserves the right to select the appropriate remedy.

Where appropriate and legally permitted, compensation will be limited to the affected products rather than the entire order.

Submitting a request does not automatically guarantee approval.

Our goal is to resolve legitimate concerns fairly and efficiently while maintaining product integrity and consistent quality-control procedures.

5.Order Cancellations & Changes

We begin processing orders promptly to ensure efficient fulfillment.

Customers are responsible for reviewing their order details, including product selection, quantities, billing information, and shipping address, before checkout.

Once an order has entered processing, packaging, or shipping preparation, voluntary cancellation or modification may no longer be possible.

Requests received before fulfillment may be considered at our discretion but are not guaranteed.

If a voluntary cancellation is approved, store credit may be offered where permitted by law.

If Ultra Pure Bioscience cancels an order because we are unable to fulfill it, any payment collected for the unfulfilled portion will be refunded as required by applicable law.

6.Store Credits & Authorized Returns

In certain qualifying situations, Ultra Pure Bioscience may offer store credit as a goodwill resolution.

Store credit may be provided through a customer account balance or a unique redemption code for future eligible purchases.

Store credits are not ordinarily redeemable for cash, except where required by law.

Please do not return products without prior authorization from our customer support team.

If a voluntary return is approved:

• The product must satisfy the return conditions communicated by our team.
• Original packaging and relevant documentation may be required.
• Customers may be responsible for return shipping costs.
• A restocking or administrative fee of up to 10% may apply if disclosed and agreed before the voluntary return.

Unauthorized returns may be refused where legally permitted.

Restocking fees and store-credit restrictions do not apply where inconsistent with a legally required remedy.

7.Product Quality & Research Use

Ultra Pure Bioscience supplies specialized materials intended exclusively for lawful laboratory, analytical, and scientific research.

Products must be stored and handled according to their stated specifications and applicable laboratory safety requirements.

We do not provide discretionary refunds or replacements for issues resulting from:

• Improper storage or handling after delivery.
• Unauthorized alteration or modification.
• Contamination occurring after delivery.
• Laboratory handling errors.
• Use outside the stated lawful research purpose.
• Experimental results that differ from expectations.

Research materials are supplied according to their stated product specifications and applicable quality-control documentation.

We do not guarantee particular experimental outcomes or research results.

Nothing in this section excludes remedies for verified product defects, material misrepresentation, or failure to meet applicable product specifications.

8.Shipping, Delivery & Lost Packages

We work with established shipping providers to deliver orders to eligible destinations.

Delivery estimates may be affected by carrier operations, weather, customs clearance, regulatory inspections, and other circumstances beyond our reasonable control.

Customers are responsible for providing accurate and complete delivery information.

Packages marked as delivered

When a carrier confirms delivery, that information will be considered important evidence during any investigation.

Packages reported missing after confirmed delivery will be reviewed individually using available tracking records, carrier documentation, and other relevant information.

Refunds or replacements are not automatically guaranteed solely because a package is reported missing after delivery confirmation.

Any legally required remedy for nondelivery, misdelivery, or shipment loss will remain available.

Shipping delays

If we are unable to ship an order within the applicable promised or legally required timeframe, customers will receive any necessary notices, cancellation options, or refunds required by law.

9.Refund Methods & Processing

For approved discretionary requests, Ultra Pure Bioscience may offer a replacement, store credit, or another appropriate adjustment.

Where a monetary refund is approved or required by applicable law, it will ordinarily be issued to the original payment method.

Refunds will be limited to the eligible amount based on the verified circumstances and applicable legal requirements.

Original shipping fees are generally non-refundable for voluntary goodwill returns involving completed shipments, unless otherwise approved or legally required.

Processing times may vary depending on the payment processor and financial institution. Required refunds will be processed within the applicable legal timeframe.

10.U.S. Orders & Regulatory Requirements

Ultra Pure Bioscience operates from Ontario, Canada, and supplies eligible customers in the United States where legally permitted.

Orders are subject to applicable Canadian export laws, U.S. import requirements, and other relevant regulations.

We reserve the right to review, hold, refuse, or cancel orders where legal or regulatory conditions cannot be satisfied.

Orders affected by customs restrictions, import refusal, or regulatory action will be reviewed under applicable law and the agreed shipping terms.

Where we cannot lawfully fulfill an order, applicable cancellation and refund obligations will be honored.

11.Research Use Only Disclaimer

For research use only — not for human or veterinary use.

All products offered by Ultra Pure Bioscience are intended exclusively for lawful laboratory, analytical, and scientific research.

Products are not intended for human or veterinary consumption, injection, administration, medical treatment, or clinical application.

Products are not represented as FDA-approved medications or therapeutic treatments.

Ultra Pure Bioscience does not offer discretionary refunds based solely on research outcomes, experimental expectations, or applications outside the expressly stated product specifications.

12.Customer Support

We value our customers and are committed to reviewing legitimate order concerns professionally.

If you believe your order qualifies for a return, refund, replacement, or store credit, please contact our customer support team.

Please include your order number and a description of your concern to help us assist you efficiently.

13.Policy Acceptance & Legal Rights

By completing a purchase through Ultra Pure Bioscience, customers acknowledge that this policy has been made available for review as part of the purchasing process.

This policy operates alongside our Terms & Conditions, Research Use Policy, and other applicable website policies.

Ultra Pure Bioscience reserves the right to update this policy prospectively as operational or legal requirements change.

This policy is governed by applicable Ontario and Canadian law, subject to mandatory U.S. federal and state laws and any other legal protections that cannot be excluded.

Nothing in this policy limits or removes customer rights or remedies protected by applicable law.