Privacy Policy

1.Information We Collect

We may collect the following information to provide our services and maintain secure operations:

• Personal Information: Name, email address, telephone number, billing and shipping addresses.
• Account Information: Login credentials, account preferences, organization details, and registration records.
• Research Verification: Age confirmation, research purpose, institutional information, and required Research Use Only acknowledgments.
• Order Information: Purchase history, transaction details, payment status, shipping records, and customer inquiries.
• Technical Information: IP address, device information, browser type, cookies, and website activity.
• Communication Records: Customer support correspondence, marketing preferences, and applicable consent records.

We collect only information reasonably necessary for legitimate business purposes and applicable legal requirements.

2.How We Use Your Information

We use personal information to:

• Create and manage customer accounts.
• Process payments, orders, and deliveries.
• Verify research purchasing eligibility.
• Provide customer service and order updates.
• Maintain website security and prevent fraud.
• Improve website functionality and customer experience.
• Send authorized marketing and business communications.
• Comply with applicable legal and regulatory obligations.

We do not use customer information for purposes materially different from those disclosed without appropriate notice or consent where required.

3.Payment Information

Payments are processed through authorized third-party payment service providers.

These providers may collect payment details and transaction information necessary to securely process purchases, prevent fraud, and manage payment disputes.

Ultra Pure Bioscience does not intentionally store complete payment-card numbers or card security codes in its ordinary customer-order records.

Payment providers may operate under their own privacy policies and security requirements.

4.Marketing Communications & Preferences

We may communicate with customers through email, text messaging, or other authorized communication channels regarding account information, orders, company updates, and relevant business announcements.

Optional marketing communications are sent only where permitted by applicable law and with the required consent.

Your privacy and communication choices

• Marketing consent is not a condition of purchase.
• You may unsubscribe or withdraw marketing consent at any time using the instructions provided in a communication or by contacting us.
• We maintain applicable consent and opt-out records.
• We do not sell or rent customer contact information to unrelated third parties for their independent marketing purposes.
• Communication service providers may process contact information solely to support authorized messaging services, subject to applicable safeguards.

Essential transactional, security, and account-related communications may continue when necessary and legally permitted.

5.Information Sharing & Disclosure

We do not sell or rent customer contact lists to third-party marketers.

We may share information with trusted service providers when reasonably necessary to operate our business, including:

• Payment processing and financial services.
• Shipping and order fulfillment.
• Website hosting and security.
• Customer support and communication services.
• Analytics and technical maintenance.
• Professional, legal, and compliance services.

Information may also be disclosed when required by law, legal proceedings, regulatory obligations, or a lawful business transfer.

Service providers acting on our behalf are expected to maintain appropriate confidentiality and security protections.

6.Cookies & Website Analytics

Our website uses cookies and similar technologies to support essential functions, including account authentication, research-access restrictions, shopping carts, checkout, and website security.

Where enabled, analytics or other tracking technologies may help us understand website performance and improve our services.

You can manage cookies through your browser settings and any privacy controls available on our website.

Nonessential tracking and related data sharing are subject to applicable consent, notice, and opt-out requirements.

Disabling essential cookies may affect certain website features.

7.Data Security

We maintain reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, misuse, alteration, and disclosure.

These may include secure connections, account authentication, access restrictions, security monitoring, and appropriate technical maintenance.

While we take reasonable precautions to protect customer information, no online system can guarantee absolute security.

We investigate security incidents and provide notifications where required by applicable law.

8.Data Retention

We retain personal information only for as long as reasonably necessary to:

• Maintain customer accounts.
• Process transactions and provide support.
• Meet accounting and tax requirements.
• Maintain research verification records.
• Prevent fraud and resolve disputes.
• Comply with applicable laws and regulations.

When information is no longer required, it will be securely deleted, destroyed, or de-identified as appropriate, subject to legal retention obligations.

9.Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information.
• Correct inaccurate or outdated information.
• Request deletion of eligible personal information.
• Withdraw marketing consent.
• Opt out of certain advertising-related data sharing.
• Request information about how your data is processed.

Certain information may need to be retained for legitimate legal, financial, security, or regulatory purposes.

To submit a privacy request, contact info@upbioscience.com.

We may verify your identity before processing sensitive requests and will respond within applicable legal timeframes.

10.International Data Processing

Our website and service providers may process or store information in different countries.

Privacy laws and government access requirements may vary by location.

Where applicable law requires additional safeguards for international transfers, we will implement appropriate measures.

We remain responsible for personal information under our control in accordance with applicable privacy laws.

11.Children's Privacy

Our website and research materials are intended exclusively for eligible adults aged 21 years or older.

We do not knowingly permit individuals under 21 to register as research purchasers.

If we become aware of personal information collected contrary to our age requirements or applicable law, we will take appropriate corrective action.

12.Third-Party Websites

Our website may contain links to third-party websites or services.

These third parties operate under their own privacy policies and practices.

We encourage users to review their policies before providing personal information.

13.Changes to This Privacy Policy

Ultra Pure Bioscience may update this Privacy Policy to reflect changes in our operations, services, security practices, or applicable legal requirements.

Any updates will be published on this page with a revised effective date.

Where legally required, we will provide additional notice or obtain consent for material changes.

14.Contact Information

For privacy questions, information requests, communication preferences, or other concerns, please contact:

We are committed to handling privacy inquiries professionally and responding in accordance with applicable legal requirements.