Shipping Policy

1.Shipping Destinations

Available shipping destinations are shown during checkout. If your address is not supported, please contact us before placing an order.

We may restrict or decline shipments where carrier service is unavailable or where the requested transaction or shipment is not legally permitted.

2.Order Processing

Orders are processed after payment is confirmed and any necessary order verification is completed. Processing time is separate from carrier transit time.

Any processing estimate provided at checkout or in your order confirmation applies to your order. Orders placed on weekends or public holidays may begin processing on the next business day.

Processing may take longer during periods of high demand, inventory delays, or additional verification. If a material delay affects your order, we will contact you using the information provided at checkout.

3.Shipping Methods & Charges

Available shipping methods and charges are displayed at checkout before payment. Rates may vary based on destination, package weight, order contents, and the selected service.

Any free-shipping offer is subject to the eligibility requirements and exclusions stated with that offer.

Expedited shipping, when available, refers to the carrier service selected and does not automatically shorten order processing time.

4.Delivery Estimates

Delivery dates and transit times are estimates unless a service is expressly identified as guaranteed. Carrier transit generally begins after the carrier receives the package.

Delivery may be affected by weather, public holidays, carrier disruptions, customs inspections, remote locations, or other circumstances beyond our reasonable control.

If we cannot ship within a timeframe promised for your order, we will provide any notices, cancellation options, or refunds required by applicable law.

5.Shipment Confirmation & Tracking

When tracking is available, shipment details will be sent to the email address supplied at checkout.

Tracking may not update immediately after a shipping label is created. Please allow time for the carrier to receive and scan the package.

If you have not received your shipment confirmation, check your spam or junk folder or contact our support team.

6.Accurate Delivery Information

Please confirm that your shipping address, recipient name, email address, and telephone number are correct before submitting your order. Include any necessary suite, unit, or apartment number.

Contact us immediately if you need to correct an address. Changes cannot be guaranteed once fulfillment has begun or a package has been handed to the carrier.

Where an incorrect or incomplete address results in a returned shipment, any proposed reshipping charges will be explained before reshipment is arranged.

7.Delivery Attempts & Returned Packages

Customers are responsible for making reasonable arrangements to receive their orders, including responding to carrier notices and collecting packages held for pickup.

If a shipment is refused, unclaimed, or returned as undeliverable, please contact us. We will review the circumstances, package condition, and product integrity before determining available options.

Returned research materials may not be eligible for reshipment if appropriate handling or storage conditions cannot be verified. Any refund, replacement, or additional charge will be handled under our Return Policy and applicable law.

8.Delayed, Missing & Delivered Packages

If tracking shows an unexpected delay or your package appears to be missing, contact us so we can assist with a carrier inquiry.

If tracking shows “Delivered” but you cannot locate your package:

• Check the delivery address shown on your order.
• Check nearby delivery locations, mailrooms, and reception areas.
• Ask household members or building staff whether they accepted it.
• Contact our support team if the package remains missing.

We may request reasonable information to support an investigation. A delivered tracking scan does not, by itself, determine the outcome of every delivery dispute. Available remedies will depend on the findings and applicable law.

9.Damaged, Incorrect & Incomplete Orders

Please inspect your order promptly upon arrival. If an item is damaged, incorrect, or missing, contact us as soon as possible.

To help us investigate, please provide:

• Your order number.
• A description of the issue.
• Clear photographs of the package, shipping label, and affected items, where relevant.

Retain the packaging and affected items until we provide further instructions. Do not use materials if their identity or integrity is in doubt.

Resolution requests are reviewed under our Return Policy. Nothing in this policy limits remedies required by applicable law.

10.Customs, Duties & Import Requirements

Where a shipment crosses an international border, customs inspections, import restrictions, duties, taxes, or brokerage charges may apply.

Any known charges collected by Ultra Pure Bioscience will be shown at checkout. Additional charges assessed by customs authorities or carriers may be payable according to the shipping terms and applicable law.

Customers must provide accurate recipient information and any documentation reasonably required for lawful delivery. Ultra Pure Bioscience remains responsible for obligations applicable to it as the seller or exporter.

We do not provide inaccurate customs declarations or misclassify shipments. Customs-related delays or restrictions will be reviewed according to the circumstances and applicable law.

11.Handling After Delivery

Promptly unpack and store research materials according to the product label and any accompanying technical documentation. Storage requirements may differ by product.

If packaging is compromised or you have concerns about shipment conditions, contact us before using the materials.

All products are supplied for lawful laboratory and scientific research only. Not for human or veterinary use.

12.Order Changes & Cancellations

Requests to change or cancel an order should be submitted immediately. We cannot guarantee changes once fulfillment or shipment preparation has begun.

Cancellation and refund requests are handled under our Terms & Conditions and Return Policy, subject to applicable law.

13.Contact Us

For shipping questions or assistance with an existing order, please contact us and include your order number.